Terms of Service

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Terms of Service

Last updated: 2026-10-20

1. Introduction

Welcome to NOGL ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website located at https://app.nogl.ai and our related services, applications, and tools (collectively, the "Service").

By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

Company Information: NOGL is a company registered in Hamburg, Germany. Our registered address and contact information are provided in the Contact section below.

2. Definitions

For the purposes of these Terms, the following definitions apply:

  • "Service" or "Services": The NOGL platform, website, applications, tools, and all related services provided by us.
  • "User," "You," or "Your": Any individual, entity, or organization that accesses or uses the Service.
  • "Content": All information, data, text, graphics, images, audio, video, software, and other materials available through the Service.
  • "User Content": Any content that you submit, upload, post, or otherwise make available through the Service.
  • "Account": Your user account with us that allows you to access and use certain features of the Service.
  • "Subscription": A paid plan or service tier that provides access to premium features of the Service.

3. Description of Services

NOGL provides a comprehensive platform and related services. Our Service includes:

  • Access to our web-based platform and applications
  • Customer support and technical assistance
  • Regular updates and improvements to the Service
  • Documentation and training materials

Service Availability: We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

4. Account creation and security

Account creation

To access certain features of the Service, you may need to create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Ensure you are at least 18 years old or have parental consent

Account Security

You are responsible for maintaining the security of your account:

  • Keep the credentials you use to sign in confidential and secure
  • Notify us immediately of any unauthorized access or security breach
  • Use strong passwords and enable two-factor authentication when available

Account Responsibility: You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

5. Content and Intellectual Property

Our Intellectual Property

The Service and its original content, features, and functionality are owned by NOGL and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

  • All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code
  • The design, structure, selection, coordination, expression, "look and feel," and arrangement of such content
  • All software, algorithms, and technology underlying the Service

License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

This license does not include any right to:

  • Sell, resell, or commercially use the Service
  • Distribute, modify, or create derivative works
  • Reverse engineer, decompile, or disassemble the Service

User Content

You retain ownership of any content you submit, upload, or post to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your User Content in connection with the Service.

You represent and warrant that your User Content:

  • Does not infringe any third-party rights
  • Is not illegal, harmful, or violates these Terms
  • Does not contain malicious code or viruses

Recording Notice: We do not record calls or similar communications. If we introduce recording features in the future, we will provide prominent notice and obtain required consent before any recording occurs.

6. User Conduct and Acceptable Use

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any applicable laws or regulations
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Upload, transmit, or distribute malicious code, viruses, or harmful content
  • Impersonate any person or entity or misrepresent your affiliation
  • Harass, abuse, or harm other users
  • Collect or harvest user information without consent

Prohibited Content

You may not submit, upload, or transmit any content that:

  • Is defamatory, libelous, or threatening
  • Contains hate speech or promotes discrimination
  • Is sexually explicit or inappropriate
  • Infringes intellectual property rights
  • Contains personal information of others without consent

Enforcement: We reserve the right to investigate and take appropriate legal action against anyone who violates these Terms, including removing content, terminating accounts, and reporting violations to law enforcement.

7. Payment Terms

Fees and Billing

Certain features of the Service may require payment of fees. By subscribing to a paid plan, you agree to:

  • Pay all fees associated with your subscription plan
  • Provide accurate billing information and keep it updated
  • Authorize us to charge your payment method for recurring fees

Payment Processing

  • All fees are exclusive of applicable taxes (including VAT where applicable)
  • Payments are processed securely through third-party payment processors
  • We may change pricing with reasonable notice (typically 30 days)
  • Failed payments may result in service suspension

Refunds and Cancellation

Refund policies vary by subscription type and are subject to our discretion. Generally:

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • No refunds for partial months or unused time

German VAT: All prices are exclusive of German VAT (Mehrwertsteuer) where applicable. VAT will be added to your invoice based on your location and business status.

8. Data Collection and Privacy

We collect and process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our data practices are detailed in our comprehensive Privacy Policy.

By using the Service, you consent to the collection, use, and processing of your data as described in our Privacy Policy.

9. Termination

Termination by You

You may terminate your account at any time by:

  • Using the account closure feature in your account settings
  • Contacting us at the email address provided in the Contact section
  • Canceling any active subscriptions before termination

Termination by Us

We may terminate or suspend your account immediately if you:

  • Violate these Terms or our policies
  • Engage in fraudulent or illegal activities
  • Fail to pay required fees
  • Misuse the Service or harm other users

We may also terminate your account with reasonable notice for other reasons, such as service discontinuation or business changes.

Effect of Termination

Upon termination:

  • Your right to use the Service will cease immediately
  • We may delete your account and associated data
  • You remain liable for any outstanding fees
  • Certain provisions of these Terms will survive termination

Data Retention: We may retain certain information as required by law or for legitimate business purposes. See our Privacy Policy for details on data retention practices.

10. Limitation of Liability

Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties regarding the accuracy, reliability, or availability of the Service
  • Warranties that the Service will be uninterrupted, secure, or error-free

Limitation of Liability

To the maximum extent permitted by German law, NOGL shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, goodwill, or other intangible losses
  • Damages resulting from your use or inability to use the Service
  • Service interruptions, technical issues, or third-party actions

Our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or €100, whichever is greater.

German Law Exception: Nothing in this section shall limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under German law.

11. Indemnification

You agree to indemnify, defend, and hold harmless NOGL, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your User Content or any content you submit to the Service
  • Your violation of any third-party rights, including intellectual property rights
  • Your violation of any applicable laws or regulations

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

12. Dispute Resolution

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us directly to resolve any disputes informally. We will make good faith efforts to resolve disputes through direct communication.

Mediation

If informal resolution is unsuccessful, you agree to attempt to resolve any dispute through mediation before pursuing litigation. Mediation will be conducted in Hamburg, Germany, in the German language.

Consumer Rights: If you are a consumer under German law, you may have additional rights regarding dispute resolution, including the ability to use the European Commission's Online Dispute Resolution platform.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

  • Update the "Last updated" date at the top of these Terms
  • Notify you by email (if you have an account) and/or prominent notice on our website
  • Provide reasonable notice before material changes take effect

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account.

Material Changes: For material changes that significantly affect your rights or obligations, we will provide at least 30 days' notice before the changes take effect.

14. Governing Law and Jurisdiction

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles.

Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Hamburg, Germany. You consent to the jurisdiction of such courts and waive any objection to venue in Hamburg.

Consumer Protection: If you are a consumer under German law, you may have additional rights and protections. Nothing in these Terms shall limit your rights as a consumer under applicable German consumer protection laws.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

NOGL

Company Name

Hamburg, Germany

Registered Address

[email protected]

Legal inquiries

[email protected]

General support

+49-40-12345678

Business hours: Monday-Friday, 9:00-17:00 CET

Response Time: We will respond to your inquiry within 5 business days. For urgent legal matters, please mark your email as "URGENT" in the subject line.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Terms of Service | NOGL